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IMPORTANT INFORMATION FOR ALL MEMBERS REGARDING SYSTEM UPDATE

Dannemora Federal Credit Union is updating our core operating system to enhance your banking experience!

Please note these important dates:

Now - Thursday, February 28 - Download and save your existing e-Statements and account history for your records. After the upgrade, previous e-Statements and account history will no longer be accessible in Virtual Branch (online banking). All members will receive a paper statement for the month of February.

Thursday, February 28, to Monday, March 4 – DFCU online banking and mobile banking will be unavailable. ATM and debit card usage will be limited during this time period. Electronic deposits and payments will not be processed during this time. As a precaution, we advise having cash on hand or another backup form of payment.

Friday, March 1 – All DFCU branches will be closed for the conversion.

Saturday, March 2 – All DFCU branches will be open; (hours TBD)

Monday, March 4 – All DFCU branches will be open for regular hours.

 

>> Get Ready, Get Set, Get Prepared!

Branch Hours, Virtual Branch, and Mobile App Access

All Dannemora Federal Credit Union branches will be open during regular business hours on Thursday, February 28th. All branches will be closed on Friday, March 1st. Branches will reopen on Saturday, March 2nd; hours TBD.

Virtual Branch (online banking), the DFCU Mobiliti app, and Telephone Banking will be unavailable from 4 pm on Thursday, February 28th until Monday, March 4.

 

Payment Methods

ATM and debit card access may be limited after 4 pm on Thursday, February 28th until Monday, March 4th. As a precaution, we advise having cash on hand or another backup form of payment.

 

Direct Deposit and Loan Payment Processing

• Electronic deposits and payments will not be processed between 4 pm on Thursday, February 28th, and Monday, March 4. All electronic deposits received after Thursday, February 28th through Monday, March 4th will be processed on Monday, March 4th.

• Automatic ACH payments or transfers from your DFCU account scheduled through Thursday, February 28th will be processed that day. Any items with effective dates between March 1st and March 4th will be processed on Monday, March 4th.

• All DFCU loan, credit card, and mortgage payments scheduled during the conversion period will be reflected on Monday, March 4th. You will receive proper credit for your payment accordingly.

• Electronic withdrawal requests from outside financial institutions received during the conversion period will be processed on Monday, March 4th.

 

How to Download & Print E-Statements & Account History

To download e-Statements:

-Log into Virtual Branch
-Select the Self Service tab
-Select “eStatements” under the “Additional Services” tab
-Search for the time range for the statements that you would like to
print
-Select “Account Statement” for the month you would like to print
-Select “Save a Copy” icon and/or the print icon

To download Account History

-Log into Virtual Branch & select “Account Access”
-Select the account you would like to view the history of under “Account
Summary”
-Select “History Search”
-Search for the history date range you would like to download or print
-To print history, select “Print Transactions” (right side of screen)
-To download account history select “Export Account History” (right
side of screen)
-Scroll to bottom of screen and select “Select/Reset All
Transaction History Records” or manually select the ones you wish
to download
-Export using one of the file format options listed

Your online banking login information will not be changing. BillPay information will also remain the same meaning you will not have to go back in and set up your bills again.

 

For more information on the core conversion, timeline, how to prepare, and FAQs, review our Core Conversion Member Guide. Call us at 518.825.0323 with any additional questions.