News & Announcements

Important Information Regarding Champlain Branch Phone Number

In an effort to continue to provide the best possible member service, we will be phasing out the 298-8833 (previously used for the Champlain branch) phone number.

We have had multiple complaints about a busy signal when there is more than one incoming call to this telephone line. To resolve this issue we ask that you begin to use the telephone number (518) 825-0323 to call into the credit union. This line will direct you to the call center (which is where all calls currently funnel through) where your call will be directed to the staff member that can assist you. If you wish to speak to a specific employee, a call center representative can also direct your call to that individual.

Thank you and we appreciate your patience as we continue to work to provide the best possible experience for our members.