What is an AI chatbot?
11/22/2023
What’s the difference between AI chatbots and chatbots?
Let’s break it down even further.
A good way to understand the difference between AI chatbots and normal chatbots is to specify the names in a descriptive way, such as conversational AI chatbots and rule-based chatbots.
Just by categorizing these bots in this way, you can tell a little bit more about each just from the name.
The main thing that separates the two is that AI chatbots allow the user to dictate the conversation, whereas rule-based chatbots make users follow a pre-programmed conversation flow.
Conversational AI chatbots:
- Natural language processing
- Machine (deep) learning
- Learn from collected data overtime
- Respond in complete sentences
- Allow user to type responses freely
Rule-based chatbot:
- Operates by pre-programmed commands
- Doesn’t need large data set to output response
- User can only input what the chatbot allows them to
- Doesn’t adapt over time without human intervention
What are the benefits of an AI chatbot?
When compared to a rules-based chatbot, an AI chatbot comes with several additional benefits. These include:
Availability - By employing an AI bot in place of a human agent, it becomes much easier for businesses to provide 24/7 availability. Whenever a consumer has a question an AI chatbot is ready to give an instant response. Based on integrated systems and databases, it can actually help the member. A scripted chatbot can only follow the script.
Adaptable - Whether it’s for member service or support, AI chatbots have a variety of uses. The bot can adapt to the needs of the member.
Member experience - By collecting a wealth of additional data, AI chatbots can greatly improve the member experience. By fostering more interactions, they can streamline the member journey, deliver real-time personalization, and enable companies to collect actionable data that can be used to improve products and services. With a well set up, advanced AI-powered bot, a member can fulfill their entire member journey within conversations.
DFCU is always striving to provide the best experience to its members and an AI Chatbot is one way to achieve this.
