News & Events

DFCU YMCA Donation

From left to right: DFCU President/CEO Chris Hay; Business Development Manager Anna Hewitt-Channell; Plattsburgh YMCA President Justin Ihne

Dannemora Federal Credit Union (DFCU) has announced a milestone $350,000 donation supporting the Plattsburgh YMCA’s ongoing renovation of the former CVPH Wellness Center on New York Road into a state-of-the-art health and wellness facility.

Plattsburgh YMCA CEO Justin Ihne applauded DFCU’s contribution and continuing community commitment, saying “We are immensely grateful that Dannemora FCU is providing this significant gift to the New YMCA project. This meaningful level of support shows a commitment to not only the YMCA, but to our shared North Country communities.”

Dannemora FCU President and CEO Chris Hay said, “We are honored to continue our commitment to the community by partnering with the Plattsburgh YMCA. The Y provides countless opportunities for families across Clinton, Essex and Franklin counties, whether it’s through sports offerings, the child care and after-school programming, summer camps or general fitness programming. This is a transformative project for our region, and I can’t wait to see how the Y can grow with this new facility!”

The New Plattsburgh YMCA on New York Road plans include a fitness center, child watch areas and studios and meeting/conference rooms, just to name a few. The YMCA’s strong history in the community will only lead to brighter futures for the North Country, credit union officials said. Both DFCU and YMCA live the motto of “Small enough to know you. Large enough to serve you."

“The YMCA is a critical part of our community for all ages. The YMCA is something that will greatly impact our current and future generations, and we are so proud to be able to donate to their legacy and watch them flourish in their new location! This is going to be an amazing chapter for their team and everyone who helped make this possible,” Business Development Manager Anna Hewitt-Channell said.

DFCU and the YMCA have been impacting the community for decades and are looking to leave a legacy for future generations.

We want to say THANK YOU to our wonderful members. By trusting us with your financial needs we are able to reinvest in our local community and give back to you. As a thank you for being loyal, we are rewarding members with a year-end bonus for the 30th consecutive year!

Between 2020 to the end of 2022, Dannemora FCU has distributed $1,239,584.46 in bonus dividends.

MemberXP, a leading CX program offered through CU Solutions Group, has named DFCU as one of their 2023 Best of the Best award winners!

Annually, the Best of the Best award is given to credit unions that consistently provide extraordinary service, as reported by their own members. Only the highest-performing credit unions using the MemberXP program receive this incredible honor. More than 300,000 member surveys were completed in 2022, providing data on key performance indicators and specific feedback regarding financial experiences, such as opening an account or applying for a loan. With an 11% YOY increase in the number of credit unions using MemberXP, the winners represent the best-in-class of customer service for the industry.

Across two universal CX metrics, Net Promoter Score (NPS)® and Member Effort Score (MES), rankings are determined and verified. The top 25% of performers in each financial experience receive the awards.

Dannemora FCU received the award for Best Consumer Loan Experience!

“Our more than 20,000 members at 4 branches across the North Country deserves to do business with a financial institution that respects them and works in their best interest. I am proud of the team at Dannemora Federal Credit Union for making that possible for our members,” said Chris Hay, President/CEO.

“Creating member loyalty in a sea of ever-increasing competition from other financial institutions and Fintechs is no easy feat. Members who actively engage with a credit union and provide valuable insight can and should drive change and improvement for the organization. The winners of this award not only listened the needs and wants of their members, but they also acted on those responses for remarkable results. Congratulations to this year’s member experience leaders.” said Dave Adams, President/CEO of CU Solutions Group.

Once a year you have the opportunity to vote for the credit union Board of Directors candidates of your choice or even be one. Any member in good standing, age 18 or older, is eligible to contact the Nominating Committee, for consideration as a candidate for the Board of Directors or appointment to the Supervisory Committee. Directors are responsible for establishing credit union policies that serve our membership, assure our fi scal integrity, and adhere to the rules and regulations of the National Credit Union Administration, our federal regulatory agency. Directors meet once a month in regular board meetings and in committee meetings, as required. Although they are volunteers who receive no salary for their contributions, directors are reimbursed for expenses incurred in attending CU conferences and workshops. To apply as a candidate for the Board or to be considered for appointment to the Supervisory Committee, submit a resume which includes past and present work experience, education, credit union involvement, and any civic activity; accompanied by a statement of your reason for wishing to serve. Also include the contributions that you feel you could make as a credit union official.

Board of Directors Election Procedure Notice

6/28/2024 - Nominations by Petition >> CLOSED <<:

In addition to candidates nominated by the Nominating Committee, qualified members may be nominated by petition. The petition must nominate a member and include a written description of their qualifications and must be signed by the nominee and signed by 1% of the members with a minimum of 20 and a maximum of 500. The petition forms must be on credit union forms and are available at the operations building during regular business hours. Any signed petitions must be received by the credit union’s secretary or President prior to close of business July 30th 2024 at 342 Tom Miller Rd. Plattsburgh, NY 12901. A letter signed by the candidate certifying a willingness to serve for the term for which the member is being nominated must accompany the petition.

Petitions should be delivered to:

Dannemora Federal Credit Union

Attn: Nominating Committee,

342 Tom Miller Road, Plattsburgh, NY 12901

During this tax season we have a few friendly reminders for our members:

Before you file your return, it is important that you double check your routing and account number, to ensure that your refund is deposited into the correct account and is not sent back to the IRS. The Dannemora Federal Credit Union Routing Number is 221375174.

Please remember that taxes cannot be deposited into an account that you are not on, so please be sure that you are a owner or joint owner of the account that your refund is being deposited to.

Dannemora Federal Credit Union cannot knowingly deposit taxes to an incorrect account number or an account that you are not an owner or joint owner of. If we have incorrect information we will be forced to return your deposit to the IRS.

Should you need assistance or have further questions, please contact us at 518.825.0323.