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Events

Shred Fest - August 22, 2020

FREE EVENT

Due to the pandemic, we have rescheduled our annual July Shred Fest. The new 2020 date will be August 22 at the Tom Miller Road Branch from 9:00 am to 12:00 pm. We will have new procedures in place for drop-off in place to protect attendees and our volunteers. 
 
Members and Non-Members are invited to bring up to 10 banker sized boxes they wish to have shredded. Within a matter of seconds, all the sensitive information you have been meaning to get rid of will be destroyed! And even better, all of the paper will be recycled!
 
NEW this year - We are adding an electronic recycling component! The only electronics we will be accepting are desktops/laptops/servers.The professionals from SecurShred will remove the Hard Drive and use a 3 ton drill “HD Hammer” to shred the hard drives on-site. We will accept a maximum of 5 Hard Drives and 3 laptops.
 
In exchange for this free service, we ask that you bring a cash donation or non-perishable food item to donate to the Plattsburgh Interfaith Food Shelf.

News

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Dannemora Federal Credit Union Announces $40,000 Contribution for COVID-19 Relief in the North Country

Dannemora Federal Credit Union has announced a $40,000 philanthropic initiative to support multiple non-profit organizations in the North Country focusing on COVID-19 relief. Funds received by the recipient organizations will be used for support services for individuals/families facing financial hardship due to the pandemic and patient/healthcare support. In determining the contribution amount to allocate for each organization, DFCU considered the organization’s total size, scope of service, and needs in the area related to the pandemic. All recipient organizations are located within Dannemora Federal Credit Union’s service areas of Clinton, Essex, Franklin, and St. Lawrence counties in NY.

“The effect of this pandemic has been far reaching and has had a direct impact on our neighbors in the North Country” states Chris Hay, Dannemora Federal Credit Union President/CEO, “We have families struggling financially and the impact to our hospitals has been dramatic.  On behalf of our Board of Directors, staff and our over 19,000 members, it is my honor to announce that Dannemora Federal Credit Union is donating $40,000 for COVID-19 relief in the North Country.  $20,000 will be directed to the United Way of the Adirondack Region’s Emily Fund and $20,000 to our hospitals.  We believe that in these difficult times, it is more important than ever to step forward and provide some much needed assistance to our community.  Donating to the Emily Fund and our local hospitals is the most efficient and impactful way to get help to those who need it most.”

Funding for the United Way of the Adirondack Region will be allocated to the "Emily Fund", which is a locally managed fund that is used to address unmet needs for low to moderate income families. All funds in the Emily Fund are used for programs and services and not overhead or indirect costs. United Way of the Adirondack Region CEO John Bernardi says "This extraordinary support will be critical toward addressing unmet needs that families in our region are faced with. The entire DFCU organization has a long and generous history of supporting our communities and we are extremely grateful to be entrusted with it. This partnership will undoubtedly have a positive impact."

The contribution to the Foundation of Champlain Valley Physicians Hospital will help provide patients with the essential care they need, help them stay in communication with their families, and assist with the transition home safely.  Equally important, contributions will help in ensuring that front line caregivers are cared for with protective equipment, provide assistance with financial strains, and support initiatives to boost morale. “The support of DFCU to our community is simply amazing and a true testament to your commitment to our region and your members.  We are so grateful that you have chosen to support our local hospitals and the patients we serve. As our leaders and front line healthcare workers risk their safety every day, your support has never been more critical.” stated Kerry Haley, Associate Vice President of the Foundation of CVPH.

The complete list of recipient organizations include:

  • $20,000 to the United Way of the Adirondack Region Emily Fund
  • $10,000 to the Foundation of Champlain Valley Physicians Hospital
  • $2,500 to the UVM Health Network - Alice Hyde Medical Center, Office of Philanthropy
  • $2,500 to the Adirondack Health Foundation
  • $1,000 to the Elizabethtown Community Hospital
  • $1,000 to the Claxton-Hepburn Medical Center Foundation
  • $1,000 to the Massena Memorial Hospital Foundation
  • $1,000 to the Canton-Potsdam Hospital Foundation
  • $1,000 to Wilderness Health Care Foundation (Clifton-Fine Hospital)

 

Dannemora Federal Credit Union wins MemberXP 2020 Best of the Best award

MemberXP, a solution of CU Solutions Group, has named Dannemora Federal Credit Union one of their 2020 Best of the Best award winners.

The prestigious Best of the Best award is granted each calendar year to credit unions that have consistently provided exceptional member service. Only one in five of the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific criteria, including member service and ease of use.

MemberXP is a credit union platform that allows members to provide immediate feedback on the service they receive.  Serving credit unions in the United States and Canada, MemberXP uses mystery shops and member surveys to gauge the overall member experience across multiple delivery channels. The platform also tracks specific experiences such as applying for a loan, conducting a transaction – mobile, online or in branch - or opening a new account.

As a member-driven financial institution, we are passionate about creating extraordinary member experiences,” said Chris Hay, President/CEO. “Our more than 18,000 members deserve to do business with a financial institution that respects them and works in their best interest.  I am proud of the team at DFCU for making that possible for our members."

"Connecting with members on a personal level and delivering consistently positive experiences is at the core of what makes credit unions special,” said Dave Adams, president and CEO of CU Solutions Group. “MemberXP helps uncover what members are thinking and how they feel during every touchpoint and interaction with their credit union. The Best of the Best awards recognize credit unions that leverage those insights to create truly remarkable member experiences. We're proud to work with such dedicated organizations and individuals.”

DFCU Recognized as a Top 200 Healthiest Credit Union for Quarter 1, 2020

DepositAccounts.com, a subsidiary of LendingTree, has released its list of the Quarter 1, 2020 Top 200 Healthiest Credit Unions in America.

“It is such an honor to have our Dannemora Federal Credit Union recognized among the top 200 healthiest in America,” said Chris Hay, DFCU President/CEO. “Being part of this list shows our commitment to excellence.”

DepositAccounts.com evaluates the financial health of over 10,000 banks and credit unions in the United States once per quarter. To determine bank ranking and recognition, DepositAccounts.com grades each institution on a number of factors, including capitalization, deposit growth, and loan-to-reserve ratios.

“We believe it is important to give consumers a way to evaluate the financial health of their institutions,” said Ken Tumin, founder of DepositAccounts.com. “Our list empowers consumers to make informed decisions when selecting a financial institution.”

For a complete listing of the Quarter 1, 2020 Top 200 Healthiest Credit Unions in America, visit https://www.depositaccounts.com/banks/health.aspx

Important Information on Tax Returns

During this tax season we have a few friendly reminders for our members:

Before you file your return, it is important that you double check your routing and account number, to ensure that your refund is deposited into the correct account and is not sent back to the IRS. The Dannemora Federal Credit Union Routing Number is 221375174.

Please remember that taxes cannot be deposited into an account that you are not on, so please be sure that you are a owner or joint owner of the account that your refund is being deposited to.

Dannemora Federal Credit Union cannot knowingly deposit taxes to an incorrect account number or an account that you are not an owner or joint owner of. If we have incorrect information we will be forced to return your deposit to the IRS.

Should you need assistance or have further questions, please contact us at 518.825.0323.

A New Way to Pay

Apple Pay®

Apple Pay® offers an easy, secure, and private way to pay on iPhone, iPad, Apple Watch, and Mac. And now you can send and receive money with friends and family right in Messages.

Add Your DFCU Visa® to Apple Pay®

1. Go to the Wallet App ->

2. Tap the Plus symbol in top right corner ->

3. Follow the Steps to add the new card

  • Be sure to verify the card numbers, date and CCV codes are entered correctly

4. Tap Next. DFCU will verify the information. If correct you will be prompted with a number to call.

  • Please call the number listed on the screen, DFCU will need to confirm identity and activate you security token (refer to Safe and Security FAQ). Call 518-825-0323 between 8:30AM to 4:30PM, Monday through Friday, or at 1-844-646-5465 AFTER HOURS ONLY
  • When your token has been activated return to the Wallet and tap your card.

5. After DFCU has activated your card token, tap next and you are all set to use Apple Pay®.

How to use Apple Pay®:

1. From your locked screen, double tap your home button. You can also find your card by going into in your Apple® Wallet App.

2. Hold your phone near the contactless reader and place your finger on the Home Button when prompted to activate TouchID. You may need to enter a passcode or PIN.

Where to Use Apple Pay®

Apple Pay® is accepted in grocery stores, boutiques, restaurants, hotels, and so many places you already enjoy. You can also use Apple Pay in all kinds of apps — and on participating websites using Safari on your Mac, iPhone, and iPad. You can also use Apple Pay® as an easy and secure way to make donations to your favorite nonprofit.

Use Apple Pay® wherever you see one of these symbols.

For more information, see the DFCU Apple Pay FAQs (PDF).

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay and Touch ID are trademarks of Apple Inc.

Google Pay®  

Google Pay offers an easy, secure, and private way to pay on your Android based mobile devices. And now you can send and receive money with friends and family right in messages.

Add Your DFCU Visa® to Google Pay®

1. Go to the Google Pay® App ->

  • If you have multiple Google Accounts in Google Pay®: At the top left of the app, tap the menu, then choose the account you want to add a card to from the dropdown menu.

2. At the bottom right, tap My Cards.

3. At the bottom right, tap Add

4. Tap Add a credit or Debit card, follow the onscreen instructions

  • Be sure to verify the card numbers, date and CCV codes are entered correctly

5. You will be asked to call DFCU to verify the information. When prompted, please call the number listed or review below.

  • Please call the number listed on the screen, DFCU will need to confirm identity and activate you security token (refer to Safe and Security FAQ). Call 518-825-0323 between 8:30AM to 4:30PM, Monday through Friday, or at 1-844-646-5465 AFTER HOURS ONLY

6. After DFCU has activated your card token, return to Google Pay and tap your card.

7. If there further prompts your card has been added.

How to use Google Pay®:

1. Unlock and tap your phone to use Google Pay®.

2. Authorize payments by entering your card’s PIN.

3. Hold your phone near the in-store terminal until your payment is accepted.

Where to Use Google Pay®

Google Pay® is accepted in grocery stores, boutiques, restaurants, hotels, and so many places you already enjoy. You can also use Google Pay® in all kinds of apps — and on participating websites on your Android mobile devices. You can also use Google Pay® as an easy and secure way to make donations to your favorite nonprofit.

Use Google Pay® wherever you see one of these symbols.

For more information, see the DFCU Google Pay FAQ's (PDF).

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