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Updates

 

SYSTEMS & SERVICES UPDATE| DATE - TIME

All system and services are functioning as intended.

We thank you for your patience & apologize for any inconvenience this may cause.

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NYSDOH COVID-19 UPDATES

While the branch experience may look different now, our commitment to providing our members with exceptional service is stronger than ever. To keep our members and staff safe, we now have new safety protocols and procedures for in-branch services.

DIGITAL & CONTACTLESS SERVICES

We also offer a variety of digital services that allow you bank without stepping inside a branch and strongly encourage our members to continue to use digital services when possible. We offer numerous digital services that allow you to manage your finances 24/7 from home. More information on our digital services can be found here.

Call Center Services

Our Call Center is open Monday – Friday from 8:00 am – 4:30 pm and Saturdays from 8:30 am to 12:00 pm. Many services offered in-branch can be done through our call center, including balance inquires, transfers, loan payments and updating personal information. Please call 518-825-0323 to speak with a Call Center Representative.

Drop Box Services at our Champlain Branch

When the lobby is closed during our limited hours, staff at the Champlain Branch are available to assist you with transactions via the Drop Box as you would at a drive-thru. Services available via the drop box include deposits, withdrawals, and new debit cards. Please see the above chart for hours that this service is available.

Dannemora Branch Business Deposits

For business transactions at our Danemora Branch, please drop all deposits in the drop box and call in all change orders in advance.

Please call the branch at 518-825-0323 ext. 8001 to set up an appointment to pick up your change and receipts.


FINANCIAL HARDSHIP ASSISTANCE

If you feel that you may be struggling to make loan payments please do not hesitate to contact us at 518-825-0323 so we can discuss options and set-up a plan.

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Additional Resources available on DFCU Blog