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Limited Lobby Hours Starting June 5th

 

We are happy to announce that on Friday, June 5, all DFCU branch lobbies will be open for limited hours. The safety of our members and staff remain our highest priority. While the branch experience may look different, our commitment to providing our members with exceptional service is stronger than ever. To keep our members and staff safe, we have implemented new protocols and procedures for in-branch services.  Please read below for details prior to visiting a branch lobby.

When possible, we ask that you continue to use digital services (including account opening and loan applications), the night drop, call center, and the drive-thru.  

Here is what you can expect when you visit a branch lobby:

  • Staff will be wearing a face mask to protect you and other staff.
  • All visitors must wear a face mask in branches in accordance with New York State’s Executive Order. Masks covering your full face are not permitted (such as ski masks). If you elect to not wear a mask we will ask you to utilize the drive-thru.
  • You may be asked to temporarily remove the mask to confirm your identity.
  • Germ guards are now in place at each teller station and office.
  • Hand sanitizer is available to members as they enter the lobby. We strongly encourage members to use the sanitizer upon entering and exiting.
  • Each branch has a maximum capacity for visitors in the lobby at a time (varies at each branch, see details below).
  • Each branch will have floor markers telling you where to stand in the teller line to ensure social distancing. Please wait on your marker until the line moves. If no marker is available, please wait outside until a member exits before you enter.
  • Common areas including waiting areas and restrooms will remain closed.

In addition, we have implemented new procedures for cleaning and disinfecting our branches at regular intervals throughout the day.

Branch Hours/Capacity as of June 5, 2020

Location

Lobby Hours

Drive Thru Hours

Tom Miller Road

(Max of 6 visitors in lobby)

  M-F: 9:30 am – 11:30 am

           1:30 pm – 3:30 pm

  M, T, W : 7:30 am – 4:30 pm

  Thurs: 7:30 am – 5:00 pm

  Fri: 7:30 am –  5:30 pm

  Sat:  8:30 am – 12:00 pm

New York Road

(Max of 6 visitors in lobby)

  M-F: 9:30 am – 11:30 am

          1:30 pm – 3:30 pm

 M–F: 8:30 am – 4:30 pm

  Sat: 8:30 am – 12:00 pm

Champlain

(Max of 6 visitors in lobby)

  M-F: 9:30 am – 11:30 am

         1:30 pm – 3:30 pm

  N/A

Dannemora 

(Max of 4 visitors in lobby)

  M-F: 9:30 am – 11:30 am

          1:30 pm – 3:30 pm

  N/A

 

Call Center Services

Our Call Center is open Monday – Friday from 8:00 am – 4:30 pm and Saturdays from 8:30 am to 12:00 pm. Many services offered in-branch can be done through our call center, including balance inquires, transfers, loan payments and updating personal information. Please call 518-825-0323 to speak with a Call Center Representative.

Digital Services

We strongly encourage our members to continue to use digital services when possible. We offer numerous digital services that allow you to manage your finances 24/7 from home. More information on our digital services can be found here.


#StrongerTogether With Our Community

Giving back to our community is more important than ever. Dannemora Federal Credit Union has announced a $40,000 philanthropic initiative to support multiple non-profit organizations in the North Country focusing on COVID-19 relief. Funds received by the recipient organizations will be used for support services for individuals/families facing financial hardship due to the pandemic and patient/healthcare support. Click here to learn more about this and other ways we are giving back.


Financial Hardship Assistance

We understand that some of you may be facing financial hardships as a result of this pandemic. We are offering 60-90 day payment deferments on consumer loans and 90 day deferrals on residential mortgages for members going through financial hardships due to the economic impact of COVID-19.  We are also working with our business members that have been affected due to the pandemic. Payment deferrals are available to members with documented economic impact tied to COVID-19.

If you feel that you may be struggling to make loan payments please do not hesitate to contact us at 518-825-0323 so we can discuss options and set-up a plan.


SBA Paycheck Protection Program

The Paycheck Protection Program (PPP) is an important part of the historic Coronavirus Aid, Relief and Economic Security (CARES) Act designed to help small businesses continue meeting payroll and other expenses during these trying times. Click here to learn more about the SBA Paycheck Protection Program.


 

Stronger Than Ever

We want to reassure our members that there are no underlying issues with financial institutions that would cause a potential collapse. Because DFCU is a member of NCUA, your deposits of up to $250,000 are insured by the federal government meaning your money is safe and you will continue to have access it.

DFCU is stronger than ever; recently we were ranked number 28 of the top 200 healthiest credit unions in America by DepositAccounts.com, a subsidiary of LendingTree. DepositAccounts.com evaluates the financial health of over 10,000 banks and credit unions in the United States once per quarter.

#StrongerTogether With Our Community

Giving back to our community is more important than ever. Dannemora Federal Credit Union has announced a $40,000 philanthropic initiative to support multiple non-profit organizations in the North Country focusing on COVID-19 relief. Funds received by the recipient organizations will be used for support services for individuals/families facing financial hardship due to the pandemic and patient/healthcare support. Click here to learn more about this and other ways we are giving back.

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