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NYSDOH MASK MANDATE

While the branch experience may look different now, our commitment to providing our members with exceptional service is stronger than ever. To keep our members and staff safe, we now have new safety protocols and procedures for in-branch services.
 
In accordance with NYS Department of Health Regulations,

Section 66-3.2 Face-Coverings

(a)  Any person who is over age two and able to medically tolerate a face-covering shall be required to cover their nose and mouth with a mask or face-covering when in a public place and unable to maintain, or when not maintaining, social distance, unless such person is fully vaccinated, meaning two or more weeks have elapsed since such person received the final dose of any COVID-19 vaccine approved by the United States Food and Drug Administration (FDA) or authorized by the FDA for emergency use; provided the person is not present in a pre-kindergarten to twelfth grade school, public transit, homeless shelter, correctional facility, nursing home, health care setting, or other setting where mask use is otherwise required by federal or state law or regulation.

DIGITAL & CONTACTLESS SERVICES

We also offer a variety of digital services that allow you bank without stepping inside a branch and strongly encourage our members to continue to use digital services when possible. We offer numerous digital services that allow you to manage your finances 24/7 from home. More information on our digital services can be found here.

Call Center Services

Our Call Center is open Monday – Friday from 8:00 am – 4:30 pm and Saturdays from 8:30 am to 12:00 pm. Many services offered in-branch can be done through our call center, including balance inquires, transfers, loan payments and updating personal information. Please call 518-825-0323 to speak with a Call Center Representative.

Drop Box Services at our Champlain Branch

When the lobby is closed during our limited hours, staff at the Champlain Branch are available to assist you with transactions via the Drop Box as you would at a drive-thru. Services available via the drop box include deposits, withdrawals, and new debit cards. Please see the above chart for hours that this service is available.

Dannemora Branch Business Deposits

For business transactions at our Danemora Branch, please drop all deposits in the drop box and call in all change orders in advance.

Please call the branch at 518-825-0323 ext. 8001 to set up an appointment to pick up your change and receipts.


FINANCIAL HARDSHIP ASSISTANCE

If you feel that you may be struggling to make loan payments please do not hesitate to contact us at 518-825-0323 so we can discuss options and set-up a plan.


 

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Additional Resources available on DFCU Blog